๐ŸŽฐ Promotions are a scam - Review of Thunder Valley Casino Resort, Lincoln, CA - Tripadvisor

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@ THUNDER VALLEY CASINO RESORT - VLOG#11

We have passed on your concerns to the appropriate department, and when ready we have Reservations agents ready to book a reservation for you. Regards, Jordan C. My company had their annual holiday banquet at this site. Reviews {/INSERTKEYS}{/PARAGRAPH} Could hear the elevator unless we had tv up high. They are such jerks! Most of us ended up making several trips from our rooms, across the casino floor, carrying heavy baskets. It felt as though we were a burden to them. The casino was very smoky my throat and eyes hurt all night. Sadly, it did not. Dear ancama: Thank you for your comments. It took several phone calls to get the situation partially remedied. Promotional rooms are available at the beginning of the month the promotion is available for, and they book up rapidly. The casino sends you pro toons for free rooms, but if you try to actually book one they're never available. It was extremely difficult to get ahold of our event organizer on the day of the event, and next to nothing had been communicated with the staff on hand. Showed up thinking I could use my promotional free room and was told there was occupancy, but the free ones aren't available and there's people with higher status than me that can't get the free rooms either. The bed was comfortable, and the bathroom left a lasting great impression on me. The casino and surrounding restaurants are smokey, as is the elevator, but the rooms and hallways smell very clean and fresh. Not only will I never go there again, they will never see another penny from me I will encourage everyone not to go here!! We had looked forward to swimming but the pool was unfortunately closed, not obvious on the website when making the reservation. This resort is high priced for the area. We appreciate the information regarding the atmosphere inside the casino, and are glad to hear you enjoyed the stay, including the view! Definitely not impressed. Rather than attempt to help us sort out the mistake they were indignant and rude. Overall it was the absolutely awful customer service that will likely prevent me from staying here again. Free Wifi. Visit hotel website. TownePlace Suites Sacramento Roseville. Hyatt Place Sacramento Roseville. Home2 Suites by Hilton Roseville Sacramento. Finally towards the end somebody allowed us to use a much closer service entrance. See all reviews. Review of Thunder Valley Casino Resort. Staybridge Suites Rocklin - Roseville Area. Just one housekeeping problem Otherwise a good place to stay when attending a nearby wedding. We appreciate your input. The food served was mediocre at best. Residence Inn Rocklin Roseville. Good afternoon Anglophile13, Thank you for taking the time to inform us about your recent visit to Thunder Valley. My brother-in-law had his wedding reception there and we booked months in advance! Got there at pm check in is at , our room wasn't ready and we to wait until after Because they over-booked, some of the guests had to be shuffled to other hotels. Promotions are a scam. We search up to sites for the lowest prices. I loved that concert so much. I loved the concert, definitely loved the hotel room and definitely want Herman's Hermits Starring Peter Noone to perform there again. Nearby Hotels. View Hotel. I expected the food quality to match but can honestly say it was the worst food of any of our venues. More Show less. We will pass along the concerns regarding the areas of concern you had, as well as the customer service Nuri and Monika provided to make your experience memorable. I could choke down the inflated price tag and even the mediocre food if it came with outstanding service. Upon arrival nobody at the hotel had been told this. Guests 1 room , 2 adults , 0 children Guests 1 2. Show Prices. I had been warned that Thunder Valley was very "smokey". I wish I could give zero stars! This weekend stay turned out to be a nice surprise. Best Regards, Jordan C. Our check-in with Nuri went beautifully and the customer service was great especially Monika in the Buffet. Breakfast included. Like saving money? Log in to get trip updates and message other travelers. We understand the concern you have about booking a reservation using the promotional offer you received for a free night, and we would love to have you stay utilizing the promotional offer. Promotions are a scam - Thunder Valley Casino Resort. It sounds as though we failed to do either of those in this case, and I would very much like the opportunity to discuss this with you further. We ended up having to leave the reception three times to argue with the hotel staff and ended up in tears!! Top Rated. We barely got the banquet hall set up in time and all of us organizers were exhausted. Stayed here on Easter,one night getaway. Probably not. I can understand your frustration at not being able to get assistance when arrived for your holiday party and the seeming lack of communication between the catering and hotel teams. It certainly sounds as if we let you down. The lack of organization and communication among employees was baffling. Date of stay: May Trip type: Traveled as a couple. Homewood Suites by Hilton Sacramento-Roseville. For this reason, we inform our guests to book in advance, as there is more opportunity for promotional offers to be readily available. Free parking. We were also told we would be able to have help carrying all of our gift baskets into the banquet hall. There is a smoke-free casino, but you have to walk through the smokey casino to get there. View more hotels in Lincoln. We hope to see you again soon here at Thunder Valley! Seems suspicious to me. As far as the hotel room goes, it was absolutely gorgeous. We were told that we would be allowed into the banquet room 2 hours early to allow for set up. Thunder Valley Casino Resort. Thank you for taking the time to inform us about your recent experiences here at Thunder Valley. I did enjoy that it us a short drive and I feel like I am at a Reno resort. Was is worth the extra cost? Lowest prices for your stay. This was by far the nicest looking and most expensive venue our company had ever help a banquet at. {PARAGRAPH}{INSERTKEYS}This hotel seems great. Buffet was overpriced. Even the grooms sister was shuffled to two different hotels and didn't end up in a room until am. Report response as inappropriate Thank you. As a member of the planning committee I must say how absolutely disappointed I was, especially considering the price we had to pay.