🤑 NHS tells betting firms to stop 'vicious gambling cycle' - BBC News

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The particular area that the CMA and the Gambling Commission were looking into was related to promotions, with free bets and bonus funds.


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This advice is intended to help marketers offering promotions including 'free' bets or bonuses, understand the ASA, CAP/BCAP and Gambling Commission's.


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The CMA and Gambling Commission have published a joint letter and certain aspects of their free bet promotions, that we believe are breaking.


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Gambling Commission CEO announces ban on gambling with credit cards

Players must be informed that they are allowed to withdraw their deposit balance at any time, without restriction. Players must be told when they are playing with restricted funds, bonus funds for example, and should be reminded what these restrictions are. Where it is impossible to display these, they must be available on a webpage not more than one click away from the advert. Ensure that the Deposit Balance and if applicable the Bonus Balance are always displayed separately to the consumer in a clear and prominent manner. Operators do not need to display balance and bonus pots within the in-game view, as long as this information is contained in the account homepage. Operators should not remove funds in a deposit balance if a player is unable to verify their identity. You can call them free on , or visit gamcare. Additional terms and conditions must not be hidden in a separate tab or window on a webpage. Fair and transparent terms and practices You must treat your customers fairly. All marketing and advertising material should be in line with the LCCP section on marketing and the regulations outlined on our marketing and advertising web page. An operator must not enforce an account restriction if a player has qualified for a free bet promotion, before being notified of the restriction,. Ensure that any notification to a consumer that an Account Restriction has been applied to them informs the consumer i that the Account Restriction is without prejudice to their participation in full in any Free Bet Promotion for which they have already placed qualifying bets; and ii of the steps they should take to receive the full benefit of any free bets otherwise altered or removed by the application of any Account Restrictions in contravention of paragraph 10 above. Operators must not confiscate or remove funds from an account they consider to be inactive. The player has placed all qualifying bets and the restriction would stop them receiving the free bets or the value of these. Ensure that at all times the consumer is informed: a. Ensure all Significant Conditions are provided a. Further details of the principles and what you need to do to comply can be found below. What not to do. Conversely a stake factor of 5. For example, who is excluded from a promotional offer; time limitations; how to qualify; maximum stake size; wagering requirements etc. What you should do. It is the information in an advert which players generally read first. You can also view a useful 60 second-summary to help you review your practices and ensure terms and conditions are in line with consumer protection law. Promotional play restrictions and wagering requirements must not apply when a player is playing with their deposit balance. Please contact customer services if you wish to opt out of this. Operators must not have any terms which allow them to vary or stop a promotion once a player has signed up. However, operators should familiarise themselves with our age and identity verification consultation response document. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance. If you are a gambling operator please read our Frequently Asked Questions for gambling businesses. Not to:. For example, if there is a maximum stake limit, the player must not be able to exceed it when playing with their deposit balance. The player has already started placing the qualifying bets and the restriction would stop them receiving the free bets or the value of these. If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. However, this must be made clear to players before they deposit. What amounts to a significant condition may evolve over time, dependent on new games and business models. For the avoidance of doubt, this excludes a requirement that bonus funds must be wagered once, but only if the bonus terms allow the consumer immediately to withdraw any winnings from wagering that bonus. An operator must not enforce an account restriction if a player has qualified for a free bet promotion, before being notified of the restriction, where this would materially affect the player being able to complete the qualifying bets necessary for the free bet promotion. Ensure that Promotional Play Restrictions and Wagering Requirements if applicable do not apply to any play by a consumer with their Deposit Balance except where in-game mechanisms automatically prevent a consumer from placing a wager that contravenes the Promotional Play Restrictions. Significant terms and conditions should contain any key restrictions which may limit how long an offer is available or where a player must meet minimum wagering requirements. An example of what not to do Promotional banners must not lead straight to a sign-up page without making sure that the player has had access to all significant terms and conditions. Ensure all significant terms and conditions are presented in an accessible, clear and transparent way. Allow consumers to withdraw their Deposit Balance at any time including when a Bonus is pending or active on the account and without restriction, except as necessary to comply with any General Regulatory Obligations or as provided further below, and:. Not to use, enforce or seek to rely on any term in a consumer contract or notice which has the object or effect of:. Terms and conditions must not be hidden from players. It will also state that before they deposit money, players should be informed of the types of identity documentation that might be required, the circumstances in which it would be required and how it would have to be provided to the operator. Restrictions on withdrawing deposit and deposit winnings. Not to enforce or seek to enforce any Account Restriction against a consumer who has, prior to such Account Restriction being notified to them, made one or more qualifying bets in respect of a Free Bet Promotion, where enforcing such an Account Restriction would. What not to do Terms and conditions must not be unnecessarily complex. Operators are required to comply with General Regulatory Obligations. Operators must not use terms and conditions that forces players to take part in publicity promoting the operator. Operators should note that from 7 May , LCCP was updated in relation to age and identity verification requirements. For the avoidance of doubt, this does not require the disclosure of information to the consumer to the extent this would cause an operator to breach any General Regulatory Obligation. The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible. All terms and conditions regarding bonuses should be available to players before they sign up and after play has started. Structure its terms and conditions to ensure that terms setting out prohibitions and sanctions on account fraud, collusion, use of multiple accounts, manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating, are contained in separate terms to those relating to any Promotional Play Restrictions. Players are entitled to withdraw money from their deposit balance, including their winnings, at any time. In particular, any fee should not exceed a reasonable estimate of the costs incurred directly by an operator in relation to the processing of that withdrawal. Operators must allow players to withdraw funds from their deposit balance, even if they are allocated to a bonus including when a bonus is pending or active in the account. If a player has not followed the play restrictions and rules of a game and their win or withdrawal is refused, the operator should explain why. Operators are free to require players to meet wagering requirements for bonus winnings so long as they can withdraw winnings made with their own funds, no matter how much or how little they have played.{/INSERTKEYS}{/PARAGRAPH} You must adhere to these principles in order to demonstrate compliance with licence conditions and to ensure that gambling is provided fairly, in line with the second licensing objective of ensuring that gambling is conducted in a fair and open way. Terms and conditions must state that players are able to obtain their free bets if they have started qualifying for these before being notified of an account restriction. Ensure that where the decision has been taken that a consumer is to lose winnings or is to be refused a requested withdrawal from their account on the grounds of a breach of Promotional Play Restrictions, that the consumer is provided with a full explanation of the breach of the relevant Promotional Play Restriction, including the specific terms breached. LCCP now states that as a minimum, remote operators have to verify the name, address and date of birth or a player before allowing them to gamble. Terms and conditions relating to Data Protection and GDPR must not be used as an indication that players have agreed to take part in publicity promoting the operator. Ensure all terms and conditions relating to a Promotion, including terms which apply to all Bonuses, are accessible a. Players must be told when they are playing with restricted funds and any requirements or restrictions associated with this. Ensure that when a player enters a promotion, operators have obtained express and informed consent and the player has accepted the terms and conditions. Free bets and Account Restrictions in relation to sports betting. Amend its general terms and conditions so that they provide for the consumer to obtain the full number and value of any free bets in the circumstances set out in paragraph 10 above, and ensure that the terms relating to future Free Bet Promotions make similar provision. The deposit balance and bonus balance must always be displayed separately in a clear and prominent manner. Allow consumers to withdraw their Deposit Balance at any time including when a Bonus is pending or active on the account and without restriction, except as necessary to comply with any General Regulatory Obligations or as provided further below, and: a. Restriction on withdrawing deposit and deposit winnings 4. Operators can only apply play restrictions when a player is playing with their deposit balance, when they have software that stops the player from breaching them. We would not expect operators to list all restricted games but would expect them to explain, for example, that some games do not qualify for a bonus or that contributions to wagering requirements varies between games, and clearly link to the details. Operators must consider the effect the account restrictions will have and determine whether this is material. What you should do 1. When an operator informs a player that their account has been restricted, they must let them know that they are still able to take part in an existing promotion if they have already placed the qualifying bets. Not to use, enforce or seek to rely on any term in a consumer contract or notice which has object or effect of:. CMA presentation on action required by remote operators - February Our advance call for action at Raising Standards Conference - 22 November Due to the impact Covid is having on operations across the UK we have had to reduce our phoneline opening hours. What you should do 3. The CMA has set out clear principles that apply to online gambling operators in relation to their promotions, practices, and account withdrawals. A restriction that significantly reduces the market or odds available to a player would be material. Operators must not have any terms which allow them to remove funds on the grounds that an account is inactive. What not to do Simply including the information in website terms and conditions is not sufficient. Players must be reminded of the restrictions whenever they start a new play session. What you should do 4. Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm. A summary of the key points relating to the withdrawal of player funds are below. Significant terms and conditions must be included in the advert or headline, unless the advert is so small that it is impossible to do so. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. Ensure all terms and conditions relating to a Promotion, including terms which apply to all Bonuses, are accessible. For example, if a player pauses play and logs out of their account, they must be reminded when they log back into the account that they are playing with restricted funds. Ensure that terms and conditions setting out any Promotional Play Restrictions clearly specify all prohibited types or patterns of play, and do not reserve sole discretion on the operator to a determine when play falls within these specified categories, or b determine other forms of play to be in breach of the terms and conditions. {PARAGRAPH}{INSERTKEYS}We work closely with the Competition and Markets Authority CMA which is the lead regulator for consumer protection law. We recognise that numerous small withdrawals can be costly for an operator and, therefore, operators are not prevented from deducting a cost-reflective processing fee for withdrawals. They should always be made clear and available to the player before and during play.